CADRA®, CADRA® NC, and DesignGateway™ Support Services

SofTech's Customer Services organization is comprised of dedicated team of technical support engineers, consultants, and trainers who are ready to assist you, answer your questions, work with you on a consultancy basis, or meet your training needs. For help or information on these services, there are several ways to reach us depending on your needs and your location:

Customer Support

North America, Canada, Australia, Europe & South America

Phone Support Internet Support

For customer support for the CADRA and DesignGateway family of products:
(800) 321-2372

Our Help Desk hours are (Eastern Time):
8:00 am to 5:00 pm, Monday through Friday

If you require immediate support, the Help Desk is the way to go for problems, questions, suggestions for enhancements that do not require immediate response, send them to our dedicated SofTech support e-mail address:
cadra@softech.com
designgateway@softech.com

  Germany Technical Support
For customer support in Germany for all SofTech application products and services, contact:

Phone Support E-Mail

+49 89-96288-0

hotline@softech.de

...or visit the German Web site at: http://www.softech.de/


  Italy Technical Support
For customer support in Italy for all SofTech application products and services, contact:

Phone Support E-Mail

+39 0331 455499

info@adra.it

...or visit the Italian Web site at: http://www.softech-italia.it/

Consulting Services

An Application Engineering (A.E.) Services contract is a very popular program with our customers. Blocks of 5 or 10 A.E. days can be purchased on an annual basis. You decide when to consume the days and what is to be accomplished. Contact SofTech at info@softech.com for more information.

SofTech also offers packaged consulting services including start-up, programming, batch processing, drawing conversion and various migration services.

Training Services

The SofTech course offerings for the family of CADRA products will help you to best utilize your CADRA environment and increase productivity for better products and shorter development time-lines. Courses are offered at our Training Facility in Tewksbury, Massachusetts. We also offer classes at other SofTech locations as well as on-site at your facility.

Select a CADRA Class below for details on course description, cost and availability. Contact us at (978) 513-2700 ext. 204 or training@softech.com for more information. Classes can also be scheduled on an On Demand basis in an effort to best accommodate your schedule and requirements.

CADRA® Classes

(Click below for Class Details & Schedule)