ExpertCAD™ Customer Support
Sometimes problems and questions just can't wait. You need answers right away to avoid costly delays. Help Desk support is the answer.
Our HelpDesk support contract covers you for 1 full year and includes:
- Toll-free number (800) 280-0240 in the U.S. and Canada
- Unlimited number of calls. You will never incur pay-per-incident charges or additional fees.
- Fast response time - always in 1 hour or less a technician is assigned and working on your problem.
- Full-time, expert staff of technicians available from 9:00 am to 6:00 pm Eastern Time Monday through Friday
- Personal and professional service - not an automated call answering system!
Technical support for ExpertCAD:
(800) 280-0240
Our Help Desk hours are (Eastern Time):
9:00 am to 6:00 pm, Monday through Friday
If you require immediate support to resolve a critical problem, HelpDesk support is recommended. For other problems, questions, suggestions for enhancements that do not require immediate response, send them to our dedicated SofTech AMT product support e-mail address. Be sure to include any sample data or project files to help us reproduce any problems you might be having. Our ftp site is available to upload large data sets that may be problematic to attach to an e-mail. Every e-mail to our support address is answered the same day by return e-mail.
amt-support@softech.com
International customers outside of Italy and Germany may find it more convenient to call our SofTech AMT office in Troy, Michigan directly at: (248) 458-0359
Germany Technical Support
For customer support in Germany for all SofTech application products and services, contact:
Phone: +49 89-96288-0
E-mail: hotline@softech.de
...or visit the German Web site at: http://www.softech.de/
Italy Technical Support
For customer support in Italy for all SofTech application products and services, contact:
Phone: +39 0331 455499
E-mail: info@adra.it
...or visit the Italian Web site at: http://www.softech-italia.it/